iMIS Helpline from TSC

Increase the value you receive from your iMIS investment. This service encourages your staff to call TSC for help when using iMIS if they encounter a problem with the software or uncertainty about how to achieve a desired result, without concerns over additional or unbudgeted costs.

Helpline encourages you to take advantage of iMIS training opportunities from TSC – with no additional cost. The investment in iMIS is an important one, and to realize the most from your iMIS investment you need to invest in iMIS training for the staff that uses iMIS. That’s why tuition to several regularly scheduled iMIS training classes per year is included in iMIS Helpline.

Here are the benefits from iMIS Helpline

Predictable cost, easy to manage
- One flat monthly fee. Makes it easier to keep your IT budget in check
- No more “paper blizzard” of invoices all the time
Unlimited support for iMIS technical support incidents
- Unlimited problem and bug troubleshooting incidents taking up to 4 hours to resolve
- Help with the everyday use of iMIS
- Assistance with queries and Crystal Reports
- Assistance with small changes to iMIS e-Series or Public View Web pages
Better knowledge of iMIS’ use and capabilities
- Answer questions about iMIS capabilities, add-on modules, and “How do I…”
- Prepaid tuition for up to 4 regularly scheduled TSC iMIS training classes in Seattle per year
35% off one on-site consulting visit per year (2-5 consecutive days).
iMIS in your purse or pocket - iMIS Mobile for web enabled mobile devices, no cost
Low risk
- You can drop the program any time if you are not satisfied
- The charge can be renegotiated as often as every six months if your usage changes

Contact me at 206 722-7535 x103 or tspring@tscinc.com to learn more and get a quote on your monthly rate.